Case Study: Electronics Company reduces chargebacks with DLC order-to-cash process redesign

Electronics Company cuts chargebacks 50% in 6 months with dlc

The customer, a major electronics company, was experiencing excessive chargebacks totaling over $5M, which led to cash flow issues and customer dissatisfaction. They engaged the vendor, DLC, for a finance and accounting consulting project to redesign their order-to-cash process.

DLC implemented a new, uniform order-to-cash process which vastly increased the accuracy of outgoing invoices and introduced a new RMA process. As a result, DLC helped the client reduce chargebacks by over 50% to $2M within six months. This also allowed the company to eliminate two full-time positions dedicated to chargeback resolution, reducing personnel costs.

Electronics Company