Case Study: a $250M private healthcare provider achieves centralized workforce planning and clinic-level visibility with DLC

a $250M private healthcare provider centralizes workforce planning across 600+ locations with dlc

A $250m private healthcare provider specializing in outpatient physical therapy faced significant challenges due to its decentralized workforce planning. With aggressive expansion plans to open 100 new locations annually, the company lacked centralized visibility and consistent processes, leading to poor coordination between finance, operations, and HR. dlc was engaged to develop a comprehensive workforce planning program to address these issues.

dlc implemented a centralized workforce planning program, creating a scalable framework with clinic-level visibility across all 600+ locations. The solution provided 24-month planning capabilities for the largest labor expenses and established coordinated business processes. This gave the healthcare provider data-driven decision-making for its largest operational expense, directly supporting its continued aggressive growth and expansion.