Case Study: Minnesota Family Investment Program improves communication and document tracking with DKS Systems' MFIP Connect app

Minnesota Family Investment Program pilots MFIP Connect in 3 counties with DKS Systems

The Minnesota Family Investment Program (MFIP) faced a challenge in communicating with and collecting necessary documentation from families enrolled in its services, as the existing process relied on inefficient methods like fax, mail, or in-person delivery. DKS Systems was engaged to provide a technological solution involving mobile app development and user experience design to streamline this process and improve communication.

DKS Systems developed the MFIP Connect mobile app for iOS and Android, along with a complementary web application for program managers. The solution successfully streamlined documentation and improved communication. After a positive pilot in three counties that yielded improved metrics and feedback, MFIP plans a broader rollout. DKS Systems delivered a feasible and effective technological solution for the program.

Minnesota Family Investment Program