Case Study: Koehler & Dramm streamlines ordering and tracking with DKS Systems

Koehler & Dramm streamlines ordering 24/7 with DKS Systems

Koehler & Dramm, a premier national provider of floral supplies, faced challenges with manual order processing, redundant workflows, and high customer service overhead. Their goal was to automate business processes and reduce costs by partnering with vendor DKS Systems to develop a custom e-commerce platform.

DKS Systems developed a custom .Net e-commerce platform that integrated with the Open Systems TRAVERSE ERP. The solution provided 24/7 ordering and shipment tracking for customers and gave Koehler & Dramm powerful new reporting insights. This resulted in a stronger ROI, a vastly improved customer experience, and significant internal cost savings.

Koehler & Dramm