Case Study: KPMG Advisory scales ServiceNow delivery capacity with Division5

KPMG Advisory extends ServiceNow delivery with Division5 in 3 days

KPMG Advisory S.p.A., the Italian arm of KPMG's global advisory network, faced a critical challenge in scaling their ServiceNow delivery capacity to meet growing client demand, particularly in the pharma sector. They needed to rapidly find senior ServiceNow specialists in the Italian market who could be trusted to embed directly into their teams and work on sensitive client engagements, a need that traditional recruiting could not meet.

Division5 implemented a team extension model by embedding three senior ServiceNow specialists directly into KPMG's delivery teams. This solution allowed KPMG to rapidly scale their enterprise client projects, with Division5 proposing qualified candidates for a new role within three days. The results included long-term retention of all engineers, with the engagement being continuously extended and the embedded specialists becoming KPMG's quality benchmark for future hires.

KPMG Advisory S.p.A