Case Study: New York City Ferry improves commuter communications and digital signage with Diversified

New York City Ferry improves commuter communications for 57,000 weekly riders with Diversified

New York City Ferry needed to improve service and communication for its 57,000 weekly commuters by upgrading its digital signage across a new fleet of vessels. The challenge included streamlining content management, enabling network scalability, and performing all upgrades without disrupting the ferry schedule, all while utilizing existing infrastructure. Diversified was engaged to meet these needs.

Diversified provided comprehensive AV and IT design engineering, developed the content management system, and performed off-site testing before an efficient overnight installation. The solution included the BroadSign Content Management System, for which end users received training. The results provide dockside real-time ferry arrival information and on-board content like news and safety videos. Diversified's network operations center continues to manage the system, delivering enhanced communications to thousands of passengers.

New York City Ferry