Case Study: Chick-fil-A achieves resilient offline POS operations with Ditto

Chick-fil-A revamps their POS to be resilient in offline situations

Chick-fil-A, the QSR chain, needed a next-generation point-of-sale system that could keep transactions fast and reliable even when internet connectivity dropped. To solve this, Chick-fil-A worked with Ditto and its offline-first database platform to build a POS experience that could continue operating without relying on the cloud or local servers.

With Ditto, Chick-fil-A made in-store devices cloud-optional so they could sync and function even fully offline, improving resilience, speed, and control across locations. The result was an accelerated time-to-market by 2 years, faster order fulfillment in low- or no-connectivity situations, and a modernized digital infrastructure that helps Chick-fil-A deliver consistent guest service at every location.

Chick-fil-A

Chris Taylor‍

Senior Director of Customer Technology Solutions