Case Study: F50 CPG Brand improves order incompletion resolution time with Distyl AI

F50 CPG Brand improves order resolution time by 47% with Distyl AI

Distyl AI partnered with a Fortune 50 CPG brand to address a significant challenge in its supply chain operations. The customer's supply chain specialists faced slow and inefficient order resolution workflows, which required them to perform extensive and time-consuming analysis across both structured and unstructured data sources to address customer inquiries.

The solution implemented by Distyl AI was an agentic AI assistant that unified disparate data sources. This tool translated natural language queries into actions, enabling non-technical users to quickly retrieve information and autonomously navigate multi-step workflows. As a result, Distyl AI's solution dramatically improved the order incompletion resolution time by 47%, enabled over 100 users, and reduced the onboarding time for new operators from quarters to just weeks.