Case Study: Naxos of America achieves 400% pick/pack efficiency and 99.8% inventory accuracy with Distribution One (ERP-ONE)

Naxos of America - Customer Case Study

Naxos of America, the largest distributor of classical music CDs in North America, faced rapid industry change as digital music altered purchasing patterns and required faster, more flexible fulfillment and inventory control. To support a hybrid business model of CDs and digital sales and strengthen direct consumer relationships, Naxos engaged Distribution One and implemented the ERP-ONE software.

Distribution One’s ERP-ONE streamlined order entry (including one-button imports), inventory management and EDI, enabling multi-order picking and dramatically faster processing—pick/pack efficiency rose 400% and inventory accuracy reached 99.8% across more than 4 million pieces. The system cut receipt time, increased daily orders processed, allowed part-time warehouse staff to be trained in 45 minutes, supported a triple-size warehouse expansion, and helped Naxos add about 5,000 SKUs a year, boosting customer satisfaction.

Naxos of America