Case Study: UKAS reduces course administration time by 80% with Distinction

UKAS cuts course administration time by 80% with Distinction

The United Kingdom Accreditation Service (ukas), the national accreditation body for the UK, faced significant inefficiencies in its training course administration. Its manual booking process, which relied on a Salesforce web-to-lead form, consumed approximately 15 hours per week of staff time for processing and reconciliation. The customer also needed to improve its thin course pages, which lacked detail and generated a high volume of clarifying calls and emails, preventing users from booking with confidence.

Distinction implemented a solution in two phases, first enriching the course pages with detailed content to answer user questions upfront. The second phase involved a key technical integration, building an API-driven connection to a Learning Management System (LMS) to automate the entire booking process. This solution from Distinction reduced manual admin time by 80%, eliminated 15 hours of manual processing per week, and cut the time users spent to complete a booking by 26%, all with zero downtime during the integration.

United Kingdom Accreditation Service (ukas)