Case Study: Frontier Airlines achieves 64% reduction in look-to-book ratio and nearly 50% fewer availability calls with Distil Networks

Frontier Airlines reduces look-to-book ratio by 64%, reduces availability calls by almost 50%, and removes engineering burden using Distil Networks

Frontier Airlines, a low-cost carrier with hundreds of daily flights, was seeing its look-to-book ratio artificially inflated by sophisticated bots that scraped pricing and skewed analytics. About 50–60% of traffic was non-human, creating the risk of large overage fees from its reservation system, wasting engineering and analytics time, and rendering manual IP-blocking ineffective as attackers rotated addresses and user agents.

By deploying Distil Networks (including Analyst Managed Services and mobile/API protection), Frontier cut its look-to-book ratio by 64%, eliminated potential monthly overage charges, and reduced availability-related calls by nearly 50%. Distil’s monitoring and outsourced investigations removed the operational burden from Frontier’s teams, restored accurate site analytics, protected its mobile API, and produced infrastructure cost savings that quickly offset the investment.

Frontier Airlines

Kevin Pennock

Director of Application Development