Case Study: London North Eastern Railway streamlines safety reporting with The Distance

London North Eastern Railway boosts safety reporting with The Distance and 7000+ app reviews

London North Eastern Railway (LNER) sought to streamline its health and safety inspection processes as part of a digital transformation. Their challenge was to provide operational staff with a real-time tool for reporting risks and incidents, which required features like photo capture and GPS to facilitate swift action from response teams. They partnered with vendor The Distance to develop a solution.

The Distance created an intuitive, comprehensive data-capture app that required no training and encouraged a proactive approach to health and safety. After a successful trial, The Distance migrated the solution from an email-only platform to an end-to-end system fully integrated with LNER’s existing maintenance help desk, resulting in improved staff efficiency and compliance.

London North Eastern Railway