Case Study: GoodShape improves employee wellbeing and reduces absence with The Distance

GoodShape reduces calls and improves staff wellbeing with The Distance

The Distance partnered with GoodShape to address a key challenge in their employee wellbeing service. GoodShape, which helps businesses manage staff absence, needed to digitally transform their human-led support model to reduce call centre volume, lower operating costs, and minimize demand on their nursing staff. Their goal was to create a mobile application that would give employees more direct control over managing their absences and health.

The Distance designed and built a personalized mobile app featuring a chat-based interface, available 24/7. The solution integrated condition-specific care plans, a health article library, and personal medical advice, allowing employees to record and track absences. For GoodShape, The Distance's work resulted in an award-winning app that successfully reduced phone calls, decreased client health costs through fewer sick days, and provided a unique, proactive service in the wellbeing market.

GoodShape