Case Study: NET-A-PORTER boosts email production and CRM growth with display block

NET-A-PORTER boosts email volume by 35% with display block

NET-A-PORTER, a luxury fashion retailer with a sophisticated in-house CRM program, was feeling the strain of its high-volume, multi-lingual email marketing activities. To share this heavy workload, they enlisted the help of the vendor display block to provide production support.

display block operated as an extension of the NET-A-PORTER team, developing a bespoke code library and tools to automate processes and eliminate human error. This solution increased email volume by 35%, aided a 20% lift in share of voice, and led to channel revenue exceeding its target by 4%. The partnership was so successful that NET-A-PORTER's sister brands, THE OUTNET and MR PORTER, also engaged display block for full-time work.

NET-A-PORTER