Case Study: Simple Home Plus reduces delivery confusion and calls with DispatchTrack

Simple Home Plus cuts delivery confusion and calls with DispatchTrack

Simple Home Plus, a family-owned furniture retailer, faced a challenge managing deliveries as it grew. The disconnect between its STORIS point-of-sale system and its manual scheduling processes led to errors and a high volume of customer calls. To address this, the company turned to vendor DispatchTrack for a solution.

By implementing DispatchTrack's integration with STORIS, Simple Home Plus automated its delivery workflow. This solution enabled customer self-scheduling and provided real-time tracking notifications, which resulted in a major drop in customer calls about delivery status and fewer missed deliveries. The partnership with DispatchTrack significantly improved both customer experience and employee productivity.

Simple Home Plus