Case Study: Pulse Final Mile boosts on-time deliveries and NPS with DispatchTrack

Pulse Final Mile boosts on-time deliveries 4% with DispatchTrack

Pulse Final Mile, a national final mile broker, faced the challenge of rapidly scaling its operations to support a nationwide expansion of Samsung’s home delivery program. This high-stakes opportunity required them to ensure exceptional delivery performance and manage high-volume deliveries across diverse service levels. To meet this challenge, Pulse Final Mile partnered with DispatchTrack for its delivery optimization solutions.

By implementing DispatchTrack’s real-time routing, automated dispatching, and analytics-driven performance tracking, Pulse Final Mile transformed its delivery process. The solution enabled seamless scalability, optimized route efficiency, and provided enhanced visibility. The results included a 4% increase in on-time deliveries, a 5% jump in completed deliveries, and a 60-point increase in their Net Promoter Score, reaching 85. DispatchTrack provided the tools necessary for sustainable growth and improved customer satisfaction.

Pulse Final Mile