Case Study: Professional Medical, Inc. achieves 50% faster routing and streamlined last-mile delivery with DispatchTrack

Professional Medical, Inc. - Customer Case Study

Professional Medical, Inc., a provider of medical supplies and promotional products, faced slow, manual last-mile operations—routes plotted in Excel, individual customer calls, and hand-entered route performance—that limited transparency and reliability. They partnered with DispatchTrack to modernize deliveries using its end-to-end SaaS platform for automated route optimization, mobile driver connectivity, and proof-of-delivery.

DispatchTrack implemented automated route optimization, flexible routing tools, automated customer schedule calls with confirmation tracking, electronic POD (signatures/photos), and automated route manifest exports. The results: routing sped up by 50% within weeks, manual manifest data entry was eliminated, missed deliveries declined, and delivery documentation and customer visibility improved while handling about 250 orders per day across one distribution center and 10 service units—Demonstrating clear operational and customer-experience gains for Professional Medical, Inc. since becoming a DispatchTrack customer.

Professional Medical, Inc.

Alan Ferry

Chief Operating Officer/CIO/Project Lead