Case Study: Ferguson Enterprises achieves streamlined delivery and delighted customers with DispatchTrack

How Ferguson Enterprises streamlined delivery and delighted their customers with DispatchTrack

Ferguson Enterprises, a leading U.S. supplier of plumbing and building products, was held back by an on‑premises legacy routing system that made visibility and efficiency impossible—forcing trucks to run at roughly half capacity and requiring manual routing for deliveries handled by 3PLs. To address these challenges, Ferguson turned to DispatchTrack and its delivery management platform to modernize routing and visibility across the business.

DispatchTrack was rolled out to 1,100 Ferguson sales locations in just three months, giving some 10,000 dispatchers a single interface to see all orders, schedule deliveries, and track statuses—including shipments handled by 3PLs. The result: improved capacity utilization, more consistent on‑time delivery within customer time windows, higher customer satisfaction, and a measurable boost to Ferguson’s bottom line.

Ferguson Enterprises