Case Study: Ferguson Enterprises improves delivery efficiency and visibility with DispatchTrack

Ferguson Enterprises adopts DispatchTrack in 3 months with 98% compliance

Ferguson Enterprises, a major provider of plumbing and building supplies, faced a challenge with its legacy on-premise routing technology. This system prevented efficient operations and visibility, often forcing trucks to run at half capacity to meet time windows and requiring third-party logistics partners (3PLs) to be routed manually. To address this, Ferguson partnered with DispatchTrack for a cloud-based last mile solution.

DispatchTrack implemented a comprehensive platform featuring live customer self-scheduling, scalable routing, and real-time visibility. The results were significant, with 1,100 sales locations adopting the system in just three months. This provided 10,000 dispatchers with a centralized hub for scheduling and tracking, leading to smoother operations for over 4,000 delivery assets and extending these capabilities to 350 3PLs. The partnership with DispatchTrack helped Ferguson better utilize capacity, improve customer service, and boost its bottom line.

Ferguson Enterprises