Case Study: Appliance Parts Distributors improves routing efficiency and reduces ETA calls with DispatchTrack

Earl B. Feiden Appliance boosts route density 50% with DispatchTrack

Appliance Parts Distributors (APD), a family-run appliance parts distributor serving the Bay Area, faced significant delivery challenges due to outdated, manual routing tools. With 15 trucks, the company struggled with inefficient routes, a lack of real-time fleet visibility, and constant customer calls for ETAs. To address these issues, APD turned to the vendor DispatchTrack for its routing and delivery execution platform.

By implementing DispatchTrack, APD leveraged an intuitive routing engine and drag-and-drop calendar to plan routes quickly. The solution provided drivers with a mobile app for proof of delivery and gave the team real-time tracking. Automated customer notifications drastically reduced phone inquiries. As a result, DispatchTrack helped APD achieve a 50% increase in route density and a 90% reduction in inbound ETA calls, creating scalable workflows for future growth.

Earl B. Feiden Appliance