Case Study: Ferguson Enterprises achieves rapid delivery modernization and 98% compliance with DispatchTrack

Delivering on a Strong Customer Service Vision with The Right Partner

Ferguson Enterprises, the largest U.S. distributor of plumbing supplies with $18.4B in sales and 1,400 locations, faced inefficient, disparate legacy systems (including a 30‑year on‑prem platform) that hindered its promise of precise, transparent deliveries for contractor customers. To modernize scheduling, tracking, and complex installations, Ferguson chose DispatchTrack’s end‑to‑end last‑mile software, including route optimization and real‑time order tracking, as the partner to deliver its ferguson.com‑centric vision.

DispatchTrack built integrations across ordering, scheduling, routing and 3PL partners, enabling consistent delivery and installation workflows, real‑time visibility, and driver verification. The solution was rapidly adopted—1,100 sales locations onboarded in three months with 98% compliance—supports over 10,000 dispatchers, routes Ferguson’s 4,000 delivery assets daily, and has been deployed for appliance delivery in 66 markets with plans to integrate ~350 3PL partners, demonstrating strong operational and customer‑service impact.

Ferguson Enterprises

David Simons

Regional Vice President of Distribution and Fulfillment