Case Study: CBC Moving achieves faster customer service with DispatchTrack’s DT Agent

CBC Moving handles 70% of customer inquiries automatically with DispatchTrack

CBC Moving, a furniture and appliance transport company, faced the challenge of its growing delivery volume leading to a surge in simple customer inquiries. These manual communications, managed separately by each city's operations team, created a fragmented process that slowed response times and strained staff. This pulled team members away from critical delivery tasks for DispatchTrack.

To address this, CBC Moving implemented DispatchTrack's DT Agent, an AI-powered chat assistant. The solution automated responses to common questions and updated delivery instructions using real-time data. This resulted in 70% of customer inquiries being handled automatically and a 30% reduction in time to resolve messages. The implementation by DispatchTrack also improved the accuracy of driver notes and strengthened customer trust through fast, professional communication.

CBC Moving