Case Study: Castel achieves 410% monthly dispatch growth with DispatchTrack

Castel reduces calls and emails by 25% with DispatchTrack

Castel, a fast-growing leader in the import and manufacture of porcelain and sanitary wares, faced the challenge of managing its exponential growth across more than 30 countries. To maintain their world-class delivery standards for over 1,500 points of sale, they needed a real-time delivery management solution from DispatchTrack to provide customers with timely scheduling, ETAs, and proof of delivery.

DispatchTrack provided a solution featuring real-time order tracking, digital proof of delivery, and direct communication tools. This partnership resulted in a 410% increase in managed dispatches, growing from 1,900 to over 9,800 orders per month. The implementation also reduced customer calls and emails by 25% and significantly increased customer satisfaction through live tracking.

Castel