Case Study: Berry Bros. & Rudd improves last-mile delivery efficiency with DispatchTrack

Berry Bros. & Rudd boosts van utilization by 13% with DispatchTrack

Berry Bros. & Rudd, Britain's oldest wine and spirits merchant, faced challenges with their last-mile delivery operations. Their previous routing solution provided inaccurate tracking and lacked the control needed to prioritize high-value customers. They sought a new solution from DispatchTrack that would offer better visibility and the ability to ensure customer-owned stock was delivered via their own fleet for a more personal service.

DispatchTrack provided a highly flexible routing and order tracking solution that integrated with the company's internal processes. The implementation led to streamlined warehouse operations, improved van utilization, and a significant reduction in customer queries. Measurable results included a 13% increase in van utilization, a 40% drop in "where is my order" queries, and the ability to deliver 75-80% of customer-owned stock with their own fleet, all contributing to their best-ever customer satisfaction score.

Berry Bros. & Rudd