Case Study: The Maids achieves operational efficiency and stronger online reviews with Dispatch

How Dispatch partnered with The Maids to increase operational efficiency and improve franchisee and end customer experience

The Maids, a leading residential cleaning franchise with over 180 locations, needed a field service solution to align corporate and franchise owners, automate location-level operations, and deliver a differentiated customer experience. To eliminate manual processes and improve scheduling, The Maids partnered with Dispatch and adopted its field service platform to provide real-time field access, automated notifications, and an integrated workflow across existing systems.

Dispatch implemented an integrated FSM that automated scheduling and assignments, replaced paper and GPS tracking workflows, enabled SMS/email messaging and a customer web portal with GPS tracking, and captured job-level feedback. The results for The Maids included 2 hours of manual data entry saved per day, a 70% reduction in cancellations and lockouts, a +½-star increase in average review rating, and a 68% increase in review volume—demonstrating measurable operational and reputation gains thanks to Dispatch.

The Maids

Ken Doty

Chief Development Officer