Case Study: Ace Handyman Services achieves rapid location growth and improved per-location performance with Dispatch

How Dispatch Partnered with Ace Handyman Services to improve location performance and use customer experience as a differentiator

Ace Handyman Services, building on Ace Hardware’s reputation for local customer service, needed to roll out handyman offerings across its store footprint while preserving a best-in-class customer experience. To support rapid location growth, improve per-location performance, and deliver a consistent branded experience in customers’ homes, Ace Handyman Services partnered with Dispatch, leveraging Dispatch’s Manage, Work, and Experience platforms.

Dispatch provided location-level visibility and field operations tools—Dispatch Manage for KPIs, Dispatch Work for scheduling/dispatching, and Dispatch Experience for branded customer communications—enabling Ace Handyman Services to scale quickly and standardize operations. As a result, Dispatch helped drive tangible gains: +65 new locations, +20% location job volume, +10% average location star rating, and an +80% increase in 5‑star ratings, while supporting rapid weekly office additions and measurable performance improvements across locations.

Ace Handyman Services

Aaron Williams

Vice President of Technology