Case Study: Bloomin' Blinds achieves 82% increase in review volume and 27% location growth with Dispatch

How Bloomin’ Blinds partners with Dispatch to conquer “Big, Hairy, Audacious” Goals

Bloomin’ Blinds, a fast-growing franchise, partnered with Dispatch to support its goal of “explosive growth” and modernize how it operates and interacts with customers. The company needed visibility into franchise owners’ operations, a way to attract new owners, and improved customer communication and experience, so it adopted the Dispatch platform for corporate and franchise-level tools.

Dispatch delivered an intuitive platform—online booking, automated surveys, reminders, and on-my-way notifications—that gave corporate unprecedented visibility and helped franchisees run their businesses. In under a year Bloomin’ Blinds saw measurable gains: an 82% increase in review volume, 27% location growth (9 new locations), Google ratings up from 4.7 to 4.85, higher per-appointment ratings, and improved conversion and customer satisfaction, demonstrating Dispatch’s clear impact on growth.

Bloomin’ Blinds

Kelsey Stuart

Chief Executive Officer