Case Study: Big Ass Fans achieves 40% faster job cycle times and 100% contractor adoption with Dispatch

How Big Ass Fans partnered with Dispatch to streamline their B2B service operations and implement a powerful field service toolset across its entire contractor network

Big Ass Fans (BAF), the leading maker of industrial, commercial and residential fans and controls, was growing quickly and needed a way to standardize service, improve contractor communication, and automate manual processes across its independent installer network. To meet those needs BAF partnered with Dispatch and implemented Dispatch’s field service management solution to give contractors a consistent, modern experience while preserving BAF’s high service standards.

Dispatch delivered a fast, Salesforce-integrated rollout with comprehensive onboarding and a per‑job pricing model that enrolled the entire contractor network at no cost to installers. The Dispatch solution drove measurable impact: 100% contractor adoption in under three months, a 40% reduction in job cycle time, 20% faster scheduling, and a 20% lift in survey response rates, plus improved job visibility, automated customer notifications, and optimized billing and invoicing.

Big Ass Fans

Aimee Burlile

Manager of Product Management