Case Study: Handyman Connection boosts NPS 20% and cuts job scheduling time 40% with Dispatch

Home Services Brands Go Modern with the Dispatch Platform

Handyman Connection, a home and property services franchise, faced limited control over the customer experience and lacked location-level visibility into field operations. To modernize operations, Handyman Connection deployed the Dispatch platform — a single field-service solution that provides location tracking, omni-channel communication, day-of-service notifications, real-time scheduling, and a branded booking page.

Dispatch centralized and illuminated the end-to-end service experience, enabling faster adoption across locations and clearer job/appointment status. The results include a 20% increase in NPS, a 2.5x boost in CSAT survey response rate, a 40% reduction in time to schedule jobs, a 14% lower likelihood of customer churn, faster network onboarding (~36% of locations in the first month), fewer missed appointments, and measurable time savings for franchises.

Handyman Connection

Dan Sage

Chief Information Officer