Case Study: Handyman Connection achieves higher customer satisfaction and fewer missed appointments with Dispatch

Handyman Connection Improving Customer Experience One Connection at a Time

Handyman Connection, a residential service franchise, faced rising customer expectations and lagging NPS while relying on pen, paper, email and phone to manage jobs. Rather than replace their systems, Handyman Connection selected Dispatch and its Dispatch platform to modernize operations with a solution that could quickly integrate with existing technology.

Using the Dispatch platform, Handyman Connection connected franchisees, craftsman and customers, deploying On-My-Way notifications, the Manager app, one-click status updates and easy photo uploads. Dispatch’s tools cut late or no-show appointments, produced faster resolution times, saved franchises hours a day in follow-up, improved field visibility and measurably increased customer satisfaction.

Handyman Connection

Dan Sage

Chief Information Officer