Case Study: Merry Maids achieves a 20% NPS increase and 40% faster scheduling with Dispatch

Get to the Next Level with the Dispatch Franchise Platform

Merry Maids faced difficulty gaining consistent control and visibility over location-level customer experiences and operational performance across its franchise network. To address this, they turned to Dispatch’s Franchise Platform to connect people, processes, and data and uncover what top-performing locations were doing to drive better customer outcomes and revenue.

Dispatch implemented a single franchise platform with field tools (location tracking, omni-channel communication, day-of-service notifications), real-time scheduling and a branded booking page, plus an engagement team to drive adoption. As a result Dispatch helped Merry Maids automate manual office work, boost appointment reminders and “On My Way” notifications, and deliver measurable gains: a 20% increase in NPS, 2.5× CSAT survey response rate, 40% faster job scheduling, and a 14% reduction in customer churn risk.

Merry Maids

Ashley Ward

Director of Franchise Technology