Case Study: Clayton Home Building Group achieves streamlined service operations and improved homeowner experience with Dispatch

How Dispatch and Clayton Home Building Group® Partnered to Engage Service Technicians, Streamline Service Operations, and Improve Homeowner Experience

Clayton Home Building Group, one of America's leading builders of manufactured and modular homes, needed a way to service homes after sale while managing a blended workforce of internal technicians and independent contractors. To increase visibility, lower service costs, boost homeowner satisfaction, and adapt to their operational needs, Clayton partnered with Dispatch and adopted Dispatch’s field-service platform—using modules like Dispatch Work, Dispatch Engage, Dispatch Communicate, and Dispatch Experience—backed by training and dedicated support.

Dispatch implemented its integrated scheduling, communication, and homeowner-experience tools along with hands-on training and account support, enabling real-time updates, streamlined scheduling, and automated customer notifications. As a result, Clayton saw measurable improvements: a 15% higher per-job star rating, an average 15-minute reduction in back-office time per job, a 20% decrease in service call volume, and a 90% drop in customer no-shows—outcomes that improved technician adoption and overall homeowner satisfaction.

Clayton Home Building Group

Amanda Pearsall

System Analyst