Case Study: Five Star Transportation achieves more efficient omnichannel delivery with Dispatch Science

How Five Star Transportation Leveraged a Modern Last-Mile Transportation Management System to Diversify, and Ride out the Coronavirus Pandemic

Five Star Transportation, a Hawaiian trucking and logistics company, faced significant operational hurdles, including manual route planning, high customer call volumes, and complex pricing models. As an essential business during the pandemic, they needed a technological solution from a vendor like Dispatch Science to diversify into e-commerce and streamline their omnichannel fulfillment processes.

Dispatch Science implemented its platform to provide route optimization, a powerful automated rating engine, and predictive ETA notifications. This solution resulted in major cost savings, drastically reduced "Where Is My Order" calls, and gave Five Star greater autonomy over its workflows and integrations, greatly improving both operational efficiency and the customer experience.

Five Star Transportation

Michael Hruby

Chief Executive Officer