Case Study: Delivery Express Logistics achieves 99% on-time delivery with Dispatch Science

DELIVERY EXPRESS LOGISTICS Helps Hospital Deliver ‘000’s of Covid Test Kits

Delivery Express Logistics, a delivery service provider based in the Pacific Northwest, faced a significant challenge when a major hospital group needed to distribute thousands of COVID-19 test kits to residential areas. Their legacy system lacked the necessary technology for efficient route optimization, real-time tracking, and custom delivery workflows, making it difficult to scale operations quickly and meet the client's strict requirements. They turned to Dispatch Science for a comprehensive solution.

Dispatch Science implemented its platform, which provided key technologies including automated route optimization, live driver tracking, predictive ETAs, and configurable workflows. This solution enabled Delivery Express Logistics to scale rapidly, automate communications, and ensure compliance. The results were substantial, including saving one full-time employee's worth of work, achieving a 99% on-time delivery rate, and dramatically reducing calls and exceptions, allowing the company to grow and compete effectively.

Delivery Express Logistics

Mike Moraski

Chief Information Officer