Case Study: Global Financial Services Company achieves an 80% reduction in manual work and administrative load with DISCO Hold

DISCO Hold Reduces Manual Work and Administrative Load By 80%

Global Financial Services Company, a global financial services and digital payments firm, faced an unsustainable legal-hold process: more than 400 custodians and data spread across Google Vault, Slack, email, faxes, and paper required paralegals to draft notices, track acknowledgments in spreadsheets, and submit IT tickets. To scale and streamline preservation, the company selected DISCO and its DISCO Hold legal‑hold platform.

DISCO implemented DISCO Hold to automate legal‑hold workflows, preserve data in place via API integrations (including Google Vault and Slack), enable mass actions, and provide auditable logs—turning processes that once required many manual steps into single‑click operations. The automation reduced manual work and administrative burden by 80%, increased productivity and job satisfaction, and made preservation defensible and scalable across large, variable matters.