Case Study: Thermo King of the Southeast improves customer communication with DIS Notify

Thermo King of the Southeast boosts service communication across 7 locations with DIS Notify

Thermo King of the Southeast, a dealer with seven locations across Florida and Georgia, needed to uphold its high Blue Track service status by improving customer communications. Their previous communication platform was cumbersome and unreliable, creating a challenge for delivering the exceptional service experience required. They turned to DIS and its product, DIS Notify, for a better solution.

DIS implemented DIS Notify, which provided streamlined text and email messaging with templates for key service phases like check-in, estimates, and completion. This solution from DIS significantly decreased customer phone calls, freeing up staff time, and led to faster customer responses and approvals. The team praised the system's simplicity, integration with their accounting for invoice attachment, and the ability to communicate without using personal phone numbers.

Thermo King of the Southeast