Case Study: Central State Thermo King boosts service efficiency with DIS Service Scheduling

Central State Thermo King streamlines service across 57,000 sq ft with DIS

Central State Thermo King (CSTK), a multi-location dealership in the Midwest and Northeast, faced challenges in managing its large and diversified service operations efficiently. Their previous manual system of clipboards and boards led to technicians wasting time and difficulties tracking vehicles in their extensive 17-acre facility. To solve this, they turned to DIS Corp and implemented its Service Scheduling tool, part of the DIS Service 360 suite.

The solution from DIS provided a centralized digital system for scheduling and assigning work orders. This allowed CSTK to stage jobs in advance, assign technicians quickly using priority tags, and view schedules across all locations. The results included improved technician productivity, better management of vehicles waiting for repair or pickup, and the ability to balance workloads between different branches. DIS's service scheduling helped CSTK streamline its workflow and maintain organization as the company continued to grow and diversify.

Central State Thermo King (cstk)