Case Study: Central State Thermo King improves customer and internal communications with DIS Notify

Central State Thermo King keeps Blue Track percentages up with DIS Corp Notify

DIS Corp helped Central State Thermo King (CSTK), a family-run business with eight locations providing Thermo King and construction equipment services, address their challenge of keeping customers informed on lengthy service jobs and reducing the high volume of status inquiry phone calls to their service team.

By implementing DIS Notify, the solution from DIS Corp automatically sends text message updates to customers as work orders progress, providing transparency on job status. This significantly reduced the number of incoming phone calls, allowing the service team to work more efficiently. Additionally, the tool helped CSTK maintain the high Blue Track reporting percentages required by Thermo King corporate.

Central State Thermo King