Case Study: a Fortune 500 website hosting company boosts its reputation with DirectiveGroup

Fortune 500 Businesses boosts star rating from 2.1 to 4.7 in 3 months with DirectiveGroup

The client, a website hosting company serving Fortune 500 businesses, was facing a toxic online reputation characterized by a multitude of negative reviews, which was causing them to lose business. They engaged DirectiveGroup to implement a comprehensive reputation management solution to increase positive reviews and rebuild credibility with their clients.

DirectiveGroup's reputation management program involved actively gathering new customer reviews, cleaning up negative sentiment, and managing review placement on relevant sites. As a result, the client's average star rating dramatically increased from 2.1 to 4.7, and they gained 2,261 new reviews within just three months.