Case Study: Leatherstocking Cooperative Insurance Company modernizes IT and improves operations with Directive

How Leatherstocking Cooperative Insurance Company Has Embraced Technology with Directive’s Help

Leatherstocking Cooperative Insurance Company, a property and casualty insurer in New York, faced significant IT challenges with an unreliable, outdated setup that hindered growth. Their small team shared a single internet connection and email account, relying on hard-to-contact consultants. Seeking a dependable partner, they contacted Directive for managed IT services to free them to focus on their core insurance business.

Directive built a relationship based on trust, allowing the customer to gradually adopt its services. The solution included providing modern hardware and software, assisting with compliance, implementing a new phone system, and ensuring operational continuity during COVID. With Directive's support, Leatherstocking saved countless hours on IT troubleshooting through efficient ticket reporting and gained a secure, monitored environment that allowed the company to function effectively.

Leatherstocking Cooperative Insurance Company

Mary Jane Conroe

Vice President