Case Study: Otsego Mutual modernizes IT and strengthens security with Directive

How Directive Helped Bring Otsego Mutual’s 125-Year-Old Business into the Modern Age

Otsego Mutual, a long-established insurance company, was operating on an obsolete IBM mainframe and later a disconnected system with no network infrastructure, making it difficult to manage IT with a small team. The company engaged Directive to implement a modern IT solution, which included installing a complete network and workstations.

Directive installed servers, workstations, and a full network for Otsego Mutual, and provided ongoing remote monitoring, a secure firewall, and VPN. They also upgraded operating systems, migrated the company to Office 365, and implemented multi-factor authentication. This modernization enabled the insurer to meet state cybersecurity standards, ensured business continuity during COVID-19, and allowed staff to focus on their core work. The customer reported having "no complaints" about their relationship with Directive.

Otsego Mutual

Judie Hamilton

Board Officer and IT Department Team Member