Case Study: a large pharmaceutical company improves IT operations and remote access with Directive

How Directive Has Helped a Contract Testing Laboratory in a Way That Suits Them

The customer, a large pharmaceutical company referred to as ACME, faced the challenge of supporting its early adoption of remote work and other technologies without an internal IT team. As a provider of critical safety testing for therapies, it needed reliable remote access solutions and ongoing support to maintain its demanding operations. Through a referral, the company engaged the services of Directive, a managed service provider.

Directive implemented a flexible, phased strategy to upgrade ACME's technology, including security and operating systems, without disrupting its continuous laboratory operations. The vendor provided customized solutions and comprehensive user support, enabling seamless connections for the geographically dispersed team. This partnership provided ACME with the enterprise-level IT support it needed, ensuring operability and a competitive technological edge.