Case Study: Sika Corporation achieves 90.8% online adoption with Direct Travel's tailored Concur Travel configuration

Sika Corporation boosts online adoption to 90.8% with Direct Travel

Sika Corporation, a chemicals technology company, was frustrated with their previous travel management company's uninvolved and outdated approach to their Concur Travel online booking tool (OBT). Their complex travel policy was not properly integrated, leading to a lack of compliance and a poor user experience, which prompted them to seek a new vendor, Direct Travel.

Direct Travel conducted a free audit of Sika's Concur site, identifying numerous areas for improvement. They then fully customized the OBT to fit Sika's specific policy, integrating new rules and features like Cvent event registration. This consultative and hands-on approach resulted in a best-in-class online adoption rate of 90.8% for Sika, eliminating the cost and disruption of switching to a new OBT platform.

Sika Corporation