Case Study: LG Electronics achieves a seamless travel program transition with Direct Travel

LG Electronics cuts $6 million air spend program risk with Direct Travel

LG Electronics, a multinational consumer tech company, felt their previous travel management company provided impersonal service, distant account management, and a pre-packaged program with little customization. Their travel manager struggled to get support and only saw their account manager once a year, despite steep pricing. LG decided to move their travel program to Direct Travel for improved service and savings but needed assurance of a seamless implementation with full communication, training, and proper transfer of all contracts.

Direct Travel addressed LG's concerns by tailoring every step of the implementation process. They provided a dedicated functional analyst, a custom communication plan, and flexible staffing. Direct Travel also facilitated in-person meetings with a new, engaged account manager and a Korean-speaking travel advisor, and delivered customized, no-cost training. The result was a seamless transition with well-trained travelers, cost-saving initiatives, and a fully supported program from day one. LG's travel manager reported complete confidence in the go-live, which went off without a hitch.

LG Electronics