Case Study: The Home Depot achieves paper-free dispute resolution and rapid ROI with Direct Commerce

The Home Depot - Customer Case Study

The Home Depot faced a costly, paper‑intensive back‑end for dispute resolution despite being highly electronic on invoicing. To fix mounting imaging, scanning, data‑entry and mailroom costs from processing boxes of paper every day, The Home Depot engaged Direct Commerce to deploy its supplier self‑service portal and services such as eInvoicing and Dispute Resolution.

Direct Commerce implemented its world‑class supplier portal — including eInvoicing, Discount Management, Dispute Resolution and Supplier Onboarding — eliminating paper‑based dispute processing and delivering ROI in months rather than years. Direct Commerce’s solution reduced operating costs, head count and disputes, increased supplier adoption and efficiency, and helped The Home Depot achieve paper‑free processing and multi‑million dollar savings.

The Home Depot

Debbie Rich-Walker

Senior Manager, Finance Operations