Case Study: Major Metropolitan Healthcare System achieves faster, lower-cost invoice processing with Direct Commerce

More frequent calls from suppliers led one major healthcare system to make an appointment with Direct Commerce

Major Metropolitan Healthcare System, a top-five U.S. health system serving a major metropolitan area with 12 hospitals, 21,000 employees and 613 suppliers, was spending increasing time handling supplier calls because its processes lacked real-time invoice validation. The previous vendor only got 130 suppliers using its portal, so the organization engaged Direct Commerce to address invoice visibility and AP automation with eInvoicing and automated payment services.

Direct Commerce implemented its eInvoicing and Legal Invoicing solutions—a secure web-hosted supplier portal with PO-to-invoice “flip,” routing-number validation, and seamless ERP integration—migrating roughly 500 suppliers and onboarding 80% of suppliers in two months. The Direct Commerce deployment cut invoice processing costs and errors, enabled on-time payments, eliminated paper/manual data entry, and improved working capital and AP efficiency for the Major Metropolitan Healthcare System.