Case Study: Merck and Company achieves seamless AP transformation and improved supplier adoption with Direct Commerce

Merck and Company - Customer Case Study

Merck and Company, a $51 billion global research-driven pharmaceutical firm, needed to transform its accounts payable environment while migrating systems from mainframe to JD Edwards (JDE) to SAP and keep supplier transactions seamless. Direct Commerce partnered with Merck and Company to manage its supplier community and provide solutions including Discount Management, Dispute Resolution and eInvoicing to simplify supplier interactions during the transition.

Direct Commerce implemented those solutions to drive paper-free processing and high supplier adoption, managing the supplier community through each platform migration to maintain smooth, uninterrupted commerce. As a result, Direct Commerce helped Merck and Company achieve the highest supplier adoption rates in the industry, save millions of dollars and realize improved profitability.

Merck and Company

Adam Feibish

Director