Case Study: Leading Aerospace and Defense Contractor achieves 95% reduction in paper invoices with Direct Commerce eInvoicing

Major Defense Contractor Obliterates 95% of Paper Invoices

Leading Aerospace and Defense Contractor, a global organization with 500 locations and $54 billion in revenue, struggled with hundreds of thousands of paper invoices, supplier resistance to ERS/scanning, and limited visibility into shipments, invoice status, freight, and taxes across multiple divisions with unique S2P rules. To address strict security requirements, ERP migration to SAP, and complex business rules, the company engaged Direct Commerce for a comprehensive eInvoicing solution.

Direct Commerce implemented a secure, integrated eInvoicing platform (including Exostar single sign‑on integration), managed disparate ERP systems and division-specific rules, and ran a targeted supplier communications program that onboarded 50% of suppliers in three months. The Direct Commerce solution delivered measurable results: 98% supplier participation, a 95% reduction in paper invoices in the first year, greater supplier visibility at no cost, and elimination of costly exception handling.