Case Study: Major Home Improvement Retailer achieves 300% ROI in Year One and millions in supplier savings with Direct Commerce

Leading Home Improvement Retailer Achieves 300% ROI in Year One

Major Home Improvement Retailer, a national chain with stores in all 50 states, faced a paper‑intensive, manual supplier dispute and discount process that left millions of dollars of supplier discounts unclaimed. Direct Commerce was engaged to address these gaps using its AP automation suite, including the Direct Commerce Supplier Portal and dynamic discounting capabilities.

Direct Commerce implemented a fully automated, secure platform that gave suppliers 24/7 visibility into invoices, payments and disputes and enabled electronic PO matching and invoice delivery. The solution eliminated 100% of paperwork for dispute resolution, onboarded 100% of suppliers in three months, reduced headcount by 40%, cut help‑desk calls by 60%, and delivered millions in annual savings through dynamic discounts — generating a 300% ROI in year one.