Case Study: The States of Guernsey improves Income Support services with Diona Mobile Uploads

The States of Guernsey - Customer Case Study

The States of Guernsey worked with Diona to improve how the Office of the Committee for Employment & Social Security supports residents receiving Income Support. The challenge was to provide more personalized, efficient service while reducing the need for clients to travel to an office or rely on time-consuming administrative processes.

Diona delivered the States of Guernsey Mobile App using Diona Mobile Uploads, fully integrated with the benefit processing system in just 12 weeks. The solution lets customers submit required information from home, has been well received with a 4.9-star average rating and “Easy to use” feedback, and has helped the organization reassign front-office staff to more person-focused work.

The States of Guernsey

Colin Vaudin

Government Chief Information Officer